Managed IT Services are a solution, and in terms of a business, that mean its should add more value than it costs. When information and technology is managed well, the systems will run smoothly in the background, under the support of 24/7 monitoring, leading to an almost undetectable experience—if a technician has to come in to fix something every other week, then something is wrong.
It is the same for all facets of life. You generally would not return to the same mechanic if you have to see them on a fortnightly basis. We would probably call that bad workmanship, among other names. In the end, it is about sourcing experts who are experienced, trusted and reliable to address our needs.
But beyond the quality of service, it’s also important to consider communication. It is frustrating when technical support cannot understand your problem—and it is the truest test for an outstanding Managed IT service, because there is no point of a Managed IT Service that prescribes what you can or can’t do.
In the end, IT Support is a service and sometimes the technically-wired consultants forget that. Solving the problem is equally as important as making sure the clients understand what is being done, because it’s sometimes hard to tell between good Managed IT Services and incompetent Managed IT Services until a catastrophic disaster.
The truest experts are the ones that can break down the most complex problems, and explain them with the simplest explanations. That should be how talking to your IT Solutions team should be like—recommendations should be easily justified and understood.
Whether you have experience managing a workplace, or perhaps an avid user from home, it really helps to have an alert support team, ready from behind, The benefits from Managed IT Services will be seen in reduced downtime, and in reported to increase productivity dramatically.
Come and have a chat with our friendly team at Vertu Technology, and see what we can do for you.